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Customer Relationship Management: Emerging Concepts, Tools and Applications

SHETH (Jagdish N.)/ PARVATIYAR (Atul)/ SHAINEHS (G

Customer Relationship Management: Emerging Concepts, Tools and Applications - 14th Repr. - New Delhi Tata McGraw-Hil Publication Company Limited . Delhi 2010 - viii, 544

Dewey Class. No.: 658.8`12 / SHE

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