Garikaparthi, Madhavi. <br/><br/>
E CRM : Concepts and Cases /   Textual Documents 
NULL. 
 - Hyderabad :   ICFAI University Press ,   2005. 
 - 960 ;   24*18. 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Subjects--Index Terms: </label>Customer Relationship Management 
<br/><br/><label>Dewey Class. No.: </label>658.812  / GAR