TY  - BOOK
AU  - SHETH, J./PARVATIYAR A.
TI  - CUSTOMER RELATIONSHIP MANAGEMENT
SN  - 0-07-043504-9
U1  - 658.8 
PY  - 2003///
PB  - TATA MCGRAW HILL PUBLISHING COMPANY LIMITED
KW  - CUSTOMER RELATIONSHIP MANAGEMENT
ER  -