Besterfield D.H. & Michna C.B. <br/><br/>
Total Quality Management, 4th Ed.  Textual Documents  
Besterfield D.H. & Michna C.B. 
 - 4th Ed 
 -  pearson India Ed. Ser. Pvt. Ltd.  2017 
 - 595 
<br/><br/><label>ISBN: </label>978-93-325-3445-2   
<br/><br/><label>Dewey Class. No.: </label>658.4013