TY  - BOOK
AU  - Besterfield D.H. & Michna C.B.
TI  - Total Quality Management, 4th Ed
SN  - 978-93-325-3445-2
U1  - 658.4013 
PY  - 2017///
PB  - pearson India Ed. Ser. Pvt. Ltd.
ER  -