Ramani.V.V. <br/><br/>
Performance Management In Call Centers  Textual Documents 

 - 2005. 
 - Chandigarh  ICFAI University Press  2005 
 - 199p. 
<br/><br/><label>ISBN: </label>  
<br/><br/><label>Dewey Class. No.: </label>658.562  / RAM