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1.
E CRM : Concepts and Cases / NULL. Textual Documents by
  • Garikaparthi, Madhavi
Material type: Text Text
Original language:
Publication details: Hyderabad : ICFAI University Press , 2005
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 GAR.

2.
Effective E-CRM : Practices and Perspectives / NULL. Textual Documents by
  • Krishna, S Jaya
Material type: Text Text
Original language:
Publication details: Hyderabad : ICFAI University Press , 2006
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 KRI.

3.
Implementation of CRM in Services : Concepts and Cases / NULL. Textual Documents by
  • Bhaskaran, S
Material type: Text Text
Original language:
Publication details: Hyderabad : ICFAI University Press , 2006
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 SHA.

4.
Customer Service Secrets / NULL. Textual Documents by
  • Economy, Peter
Material type: Text Text
Original language:
Publication details: New Delhi : Tata McGraw Hill Publishing Company Limited , 2004
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 ECO.

5.
Guide to Customer Service Skills for the Help Desk Professional / NULL. Textual Documents by
  • Knapp, Donna
Material type: Text Text
Original language:
Publication details: Bangalore : Thomson Learning, Inc. , 2002
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 KNA.

6.
Handbook of Key Customer Relationship Management / NULL. Textual Documents by
  • Burnett, Ken
Material type: Text Text
Original language:
Publication details: Delhi : Pearson Education Inc. , 2001
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 BUR.

7.
Customer Relationship Management : Step by Step / NULL. Textual Documents by
  • Mohamed, H Peeru
Material type: Text Text
Original language:
Publication details: New Delhi : Vikas Publishing House Pvt. Ltd. , 2002
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 MOH.

8.
CRM - Case Studies / NULL. Textual Documents by
  • Garikaparthi, Madhavi
Material type: Text Text
Original language:
Publication details: Hyderabad : ICFAI University Press , 2006
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 GAR.

9.
Customer Relationship Management Essentials / NULL. Textual Documents by
  • Gosney, John W
Material type: Text Text
Original language:
Publication details: New Delhi : Prentice Hall of India Private Limited , 2003
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 GOS.

10.
ICFAI Dictionary of Customer Relationship Management Terms Textual Documents by
  • Kumar, Pradeep
Material type: Text Text
Original language:
Publication details: Hyderabad ICFAI University Press 2007
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.812 KUM.

11.
CUSTOMER RELATIONSHIP MANAGEMENT Textual Documents by
  • SHETH, J.N./PARVATIYAR, A
Material type: Text Text
Original language:
Publication details: NEW DELHI TATA MCGRAW-HILL PUBLISHING CO. LTD. 2003
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.802 SHE.

12.
CUSTOMER RELATIONSHIP MANAGEMENT Textual Documents by
  • SHETH, J./PARVATIYAR A
Material type: Text Text
Original language:
Publication details: TATA MCGRAW HILL PUBLISHING COMPANY LIMITED 2003
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.8 SHE.

13.
CUSTOMER RELATIONSHIP MANAGEMENT Textual Documents by
  • SHETH, J/PARVATIYAR,A
Material type: Text Text
Original language:
Publication details: TATA MCGRAW HILL PUBLISHING COMPANY LTD 2003
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (1)Call number: 658.5 SHE.

14.
Customer Relationship Management Textual Documents by
  • Sheth,jagdish
Material type: Text Text
Original language:
Publication details: New York McGraw-Hill Higher Education
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (30)Call number: 658.812 SHE, ...

15.
Customer Relationship Management Textual Documents by
  • Jagdish Sheth
Edition: 19th ed / 2014.
Material type: Text Text
Language: English
Publication details: New York McGraw-Hill Higher Education
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (10)Call number: 658.812 JAG, ...

16.
Customer Relationship Management Textual Documents by
  • Sheth,Jagdish
Edition: 2014.
Material type: Text Text
Language: English
Publication details: Delhi Tata McGraw Hill Publishing Company Limited
Availability: Items available for loan: Institute of Management & Entrepreneurship Development, Pune (5)Call number: 658.812 SHE, ...

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