000 00369pam a2200145 a 4500
020 _c
041 _h
082 _a658.81200000000001
_bSUG
100 _aSugandhi, R.
245 _aCustomer Relationship Management
_hTextual Documents
250 _a1st ed
260 _aNew Delhi
_bNew Age International (P) Ltd Publishers
_c2003
300 _aIX/293
930 _a9348
999 _c116173
_d116173