000			00332pam a2200145 a 4500
020			_c
041			_h
082			_bSET
100			_aSeth,R
245			_aCreating Customer Delight The How And Why Of Crm _hTextual Documents
260			_aNew Delhi _bResponse Books _c2005
300			_a154
700			_aSeth,K.
930			_a11656
999			_c118478 _d118478