000 00410pam a2200157 a 4500
020 _c
041 _h
082 _a658.8
_bHOF
100 _aHoffman, Bateson.
245 _aEssentials of Services Marketing /
_cNULL.
_hTextual Documents
250 _a2nd ed /
_b.
260 _aBangalore :
_bThomson Learning, Inc. ,
_c2002.
300 _a602 ;
_cNULL.
653 _aMarketing Management
930 _a1936
999 _c121438
_d121438